FAQ

Why eco coco wax?

It has a lovely gloss finish, burns cleanly, mixes with fragrance and colour very well. It iseco-friendly. Does not contain any genetically modified products. Is free from palm, soy and paraffin products. It is bio-degradable and vegan friendly.
Why 5-7 days delivery?

All products are hand-made to order. Nothing is kept in stock. Therefore, this guarantees the quality and condition of every candle.
What does eco wick mean?

Eco wick means that you do not need to trim the wick. It is self-trimming. It burns cleanly with very little sooting and no black smoke when being burned.
Are all your products safe for pets?

This is a difficult question. While I would like to say yes, however, we need to be aware that our animal friends can have allergies just like us. I know that my candles are safe for my dogs and parrot, however, if you know that your pet has an allergy, Please research whether or not you can burn candles.
Can I get a photograph on a candle?

Yes, you can. As long as you have the copyright and can email a very clear image, in jpeg or pdf, I can reproduce this on a candle.
Why do I need to use a suitable container to burn a candle?

There are a number of reasons why you should always use a suitable container to burn a candle. Firstly, it needs to withstand a high temperature. You don’t want your container to melt, shatter or burn under heat. You also don’t want to have wax run onto surfaces. Secondly, eco coco wax, is a natural wax and therefore it needs to pool to burn for longer. If you let is run away it is going to cause a really mess and will be burnt out before you know it.
Why cant I sell to the EU and Northern Ireland

As of the 13th December 2024 the GPRS regulations are including another clause. This means that I must have an EU responsible named point of contact in every country within the EU and Northern Ireland. The cost involved in implementing this regulation is huge and as a small business I am unable to justify this at the moment. This has not been an easy decision but I must remain fully compliant with the GPRS regulations. This not only protects you as the consumer but me as the manufacturer.
Do you use essential oils?

No, I do not use essential oils because they can be toxic to us and our pets. There are known side effects associated with using essential oils. I have a full list of ingredients for every fragrance available. If you need any further information please do get in touch.
Why is the candle tunnelling

While I have done lots of testing to minimise this effect, there are a few things you can do. Make sure candle is in a place free from drafts. Allow the candle to burn for a min. of 1 hr so it can reach its max. melt pool. Stopping it before then will produce a tunnelling effect if you do it over and over again. It is recommended that you do not burn a candle for more than 4hrs at a time.